This is Affinity Systems training program workbook for project members. Readers of this book are either preparing for or involved with a major information management project. We commend your effort to contribute time and energy building competitive force in the work- place. This will not be an easy task, and sometimes a thankless one. Successful projects result from the efforts of team members and business associates, not just technology capability. Team members represent fellow workers not directly involved in the project. The implied responsibility is great, and there are positive actions you can take to include everyone.